Who are we?
A group of patients, GPs and practice staff who share experiences and seek ways to improve. Anyone who is a patient of the practice, or their carer, is very welcome to join us. We meet about 4 times a year. The more volunteers we have, the more opportunity we have to represent the practice population and benefit from a range of experiences. That’s really important to our purpose.
What does the PPG talk about?
- Access to the appointments
- Practice updates, such as building developments and new patient services.
- Challenges faced by the practice and steps being taken to address them.
- Results of local / national surveys relevant to the practice.
- Anything you want to contribute!
We want to make it easy for you
- The practice arranges meetings / produces minutes; you don’t need to do any work.
- To help working people attend, we have some early-evening meetings. We usually meet virtually on Teams which supports patients who can’t attend in-person. We hope to incorporate in-person meetings soon.
- Invites are sent out prior to each meeting. We will also send you a reminder.
Meetings are friendly and open
- The PPG is welcoming; we switch off distractions and listen to each other. Everyone is entitled to be heard.
- Whenever the practice staff agree to undertake an improvement action, they will update the PPG on the steps we have taken to address it.
- The PPG does not address individual issues or complaints. But if an experience you, or a fellow patient, has had raises an interesting idea that could benefit patients more widely, we can talk about it.
We respect your privacy
- You don’t need to discuss any aspect of your health
- When we produce minutes of the meeting, so that other patients can benefit from our meetings, your contributions won’t be identified by name.