Disabled Access

There is a ramp to the front door for wheelchair users. We are currently having a lift installed enabling full access across the surgery for all patients.

Parking

Information coming soon

What do we mean by “Connecting Your Care”?

We are working with South West London Health and Care Partnership to improve the way we connect your care across south west London. Soon, healthcare professionals will be able to access your records from other NHS services when you need them to. This will make it quicker and easier for you when you visit your GP or hospital.

At the moment, each care organisation has a different system for managing your records, and there is no way for the information to be shared electronically when it is needed by doctors and nurses.

Connecting your Care means that people involved in your care such as your GP, hospital doctors and nurses, will be able to immediately see important information about you through a secure system, to help them make the best decisions about your care.

In the future, we will also be working with other health and social care providers to share a more detailed care record for you, which will include the treatment you receive from community NHS services, mental health services and social care services. This will allow everyone involved in your care to be able to make the best decisions for your treatment.

Do I have a choice?

If you are happy for your information to be shared in this way, then you don’t need to do anything. The Connecting your Care system will be phased in over the next few months.

If you do not want your information to be shared, you have the right to opt-out by visiting www.swlondon.nhs.uk/connectingyourcare and downloading the opt-out form.

You can also pick up an opt-out form from your GP practice or the Patient Advice and Liaison Services (PALS) at your local hospital.

Want to find out more?

To find out more, you can speak to your GP directly or contact South West London Health and Care Partnership on:

www.swlondon.nhs.uk/connectingyourcare
By email: [email protected]
By phone: 0203 668 3100
By post: Freepost SWL CONNECTING YOUR CARE

General Data Protection Regulation (GDPR) laws have changed recently bringing about different ways of working within General Practice. This will change the way we operate making it easier for you to obtain details on how your information is handled giving more rights to you the patient as to how you can access your information.

As a result, we’ve published a new privacy notices to make it easier for you to find out how the East Croydon Medical Centre uses and protects your personal information.

The EU General Data Protection Regulation (GDPR) requires that data controllers provide certain information to people whose information (personal data) they hold and use. A privacy notice is one way of providing this information. This is sometimes referred to as a fair processing notice.

Click on the below links to download our Data Privacy Notices

• ECMC Privacy Notice Emergencies
• ECMC Privacy Notice for Direct Care
• ECMC Privacy Notice for National screening programs
• ECMC Privacy Notice for Payments
• ECMC Privacy Notice Public Health
• ECMC Privacy Notice NHS Digital
• ECMC Privacy Notice Risk Stratification
• ECMC Privacy Notice Safeguarding
• ECMC Privacy Notice

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Edridge Road Practice in the last financial year was £29,428 before tax and National Insurance.

The Rights and Responsibilities of Patients

Patients’ Rights

You have the right to:-

• Receive health care on the basis of clinical need, regardless of your income.
• Equal treatment, regardless of race, gender, age or disability or nature of your health problems as long as you reside within the practice boundaries and qualify for NHS treatment (details of the practice boundary can be obtained from the reception staff).
• Have reasonable access to high quality service and facilities.
• Receive information on what is wrong with you and the treatment options available.
• Ask questions and be given truthful and clear answers.
• Ask for a second opinion on your diagnosis or treatment.
• Ask to have someone with you (friend, relative or interpreter) at any time. You may find this beneficial, particularly if you are asking questions or need moral support.
• Register with a Medical Practice. If a Practice is unwilling to take you onto their list you should be given a written reason for this decision. NHS Croydon can arrange for you to be registered with a Practice, please phone 020 8335 1400 for this service. You are entitled to change your Practice at any time. You do not have to give a reason for your decision.
• Refuse treatment as you see fit. This includes examinations, tests, diagnostic procedures, medications, operations etc.
• Refuse to be examined or treated in the presence of medical students.
• Refuse to be involved in research trials.
• Information on GP Practices in your area and the services they provide. All practices must provide an information leaflet.
• Confidentiality – personal information about your health is confidential and should only be disclosed to those who need that information to provide you with effective treatment.
• Access all records stored on computer. You are entitled to copies of your records; however, a charge may be levied if deemed excessive. If you wish to see your records you should apply in writing to the General Manager.

Human Rights

It is your right to be treated as a human being by another human being as they would wish to be treated themselves, ie with dignity, politeness, respect and consideration.
Further information about your rights can be found at www.nhs.uk/choiceintheNHS/Rightsandpledges

Patients’ Responsibilities

Patients have certain responsibilities:-

• Keeping appointments. Please try to arrive on time. If you are unable to attend an appointment, please inform the clinic or surgery in good time. Our 24/7 telephone and web booking systems are available for such eventuality.
• Treat all healthcare staff in a reasonable, courteous manner.
• Use emergency services in a responsible manner. Please use the out-of-hours services for emergencies only and not for routine care.
• Take care with medicines. Medicines are for the intended person only and should not be shared. Keep them safely away from children and in the original container. Take any unwanted medicines to a chemist for safe disposal.
• Inform the practice of any change of name, address, telephone number or email.
• Keep young children in your care under constant supervision and ensuring that they behave appropriately at all times whilst on the surgery premises.
• Switch off mobile phones whilst on the surgery premises.
• As patients, you are responsible for your own health and that of any dependants. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.

Freedom of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

Violence/Abuse

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.

Safeguarding Adults

Safeguarding means protecting an adult’s right to live in safety, free from abuse and neglect.

It is about people and organisations working together to prevent and stop both risks and experience of abuse or neglect, whilst at the same time ensuring the adult’s wellbeing is promoted.

Also, where appropriate, having regard to their views, wishes, feelings and beliefs in deciding on any action.

This must recognise that adults sometimes have complex interpersonal relationships and may be uncertain and have unclear or unrealistic views about their personal circumstances.

If you have any concerns about a vulnerable adult, please speak to your GP or Practice Nurse.

Safeguarding Children

The East Croydon Medical Centre is committed to protecting Children and Vulnerable Adults and we will make their welfare our highest priority. Where additional support is necessary this will include working with other agencies.

If you have any concerns about a vulnerable child, please speak to your GP or Practice Nurse.

Complaints and Comments Policy

You can fill out the Complaints and Comments form below and send it via the noted email.

ECMC and Edridge Road Complaints Form

Further written information is available on the complaints procedure from reception. However, if you feel we have not dealt with the issues you have raised as you would wish, you can contact the Patient Advice and Liaison Service (PALS), which can often help resolve any problems before they become formal complaints. To speak to a PALS officer, ring 020 8274 6333.

NHS Digital has issued a DATA Provision Notice for planning and research.

This means we are required to share your information with them unless you tell us not to.

To opt out https://nhs-prod.global.ssl.fastly.net/binaries/content/assets/website-assets/data-and-information/data-collections/general-practice-data-for-planning-and-research/type-1-opt-out-form.docx.  and return to the practice or by email to [email protected].  Please note that anyone aged 13 or over must complete and sign their own form.

For more information on how and why general practice shares your data with NHS Digital for planning and research, and for more information about the difference between type 1 opt out and National Opt out, please visit https://digital.nhs.uk/services/national-data-opt-out.