Can I see my GP face to face?

East Croydon Medical Centre GP Appointment Booking Procedure


Following the letter from NHS England which instructed GP Practices to make face- to-face appointments available to all patients who request them, GP Practices across the UK have agreed that this is not currently possible. Whilst it is true that Covid is becoming less of a threat, it is still an issue we must contend with, and patient and staff safety, as ever, is of paramount importance. Therefore to prevent further unnecessary transmission of the disease we must still keep contact between people to a minimum wherever possible.


For this reason, at East Croydon Medical Centre, we will continue with our current appointment booking procedure until that time when Covid transmission is no longer a threat to health, and this procedure is as follows:


Urgent GP appointments;

Patients must call the surgery on the morning which they require an appointment. Our telephone lines open at 8am each day and we recommend you call early to assure appointments are still available.

The appointment will always be a telephone call from the GP initially. If the GP decides that a face-to-face appointment is necessary, then the patient will be invited in at an agreed time and date to the surgery.


Routine GP appointments;

As before these appointments can be booked in advance on the date of the patient’s choosing, however there can be a delay of a few weeks as these get booked well in advance. These too will initially be telephone appointments, with the GP then inviting in any patients that require face-to-face.


Immediate GP appointments;

If critical appointments are required, then as always patients are advised to call 111 to speak with an emergency clinician, otherwise attend your local Accident and Emergency department if necessary.


Nurses Appointments;

As almost all Nurses’ appointments require face-to-face appointments for practical reasons, these will continue to be booked via reception at a time and date of the patients choosing.



As always, if you have any general enquiries then again, please contact reception who will be available from 8am to 6.30pm each week-day.

What should I bring if I have a face to face appointment?

Upon arrival, buzz the intercom at the front door and tell the reception team who your appointment is with. Please ensure that you come wearing a face mask.  Once inside, we have set up a one way system inside the practice laid out with arrows on the floor.


We are moving to Edridge Road Medical Centre from the 14th of June 2021.  This is a temporary move to allow us to redevelop the East Croydon Medical Centre.  


All Patient Face-to-Face appointments will be at Edridge Road Medical Centre from this date, however our phone number will remain the same for all enquiries.



Our Covid vaccination clinic will be completed by June 30th.  Any patients that still require a vaccination should book their appointment online via the NHS Website.


The vaccination effort

How does the priority grouping work?


Residents in a care home for older adults and staff working in care homes for older adults


All those 80 years of age and over and frontline health and social care workers


All those 75 years of age and over


All those 70 years of age and over and clinically extremely vulnerable individuals

(not including pregnant women and those under 16 years of age)


All those 65 years of age and over


Adults aged 16 to 65 years in an at-risk group 


All those 60 years of age and over


All those 55 years of age and over


All those 50 years of age and over*The Group we are currently inviting


Rest of the population (to be determined)



For more information please see government documents:



If you have not received a letter but believe yourself to belong to this category. Please wait, and we will contact you via text to be vaccinated. Once you have been contacted, please contact our reception team to have your text checked and to be booked in.


General news

We are moving practices

Our practice has been continuing to grow in size and capability over the years. We now have over 20,000 registered patients. In order to continue our high level of care we need to continue to grow our reception, admin and clinical teams. We have decided that we need a new temporary home. This will be a bigger building from which we can ensure high levels of care as we move into the future. In order to achieve this we are moving out of our home on Addiscombe road for a year while the building undergoes a significant expansion. We will maintain all services and uphold all patient obligations during this time at Edridge Road Community Health Centre.

Edridge Road Community Health Centre, 2 Edridge Road - Croydon In The 2010s


Edridge is only a 20 minute walk away from our current home and has all of the facilities required for our reception, admin and clinical teams to operate. We look forward to welcoming you to our new home.

New Address from June 14th 2021: Impact House, 2 Edridge Rd, Croydon CR0 1FE

*Please continue to attend appointments at our current address until April 2021.



Contact Us

If you have any enquires regarding information in this newsletter please email us on or call the patient services team on the ordinary number.

Best wishes from all of us here at ECMC,

Thank you.

Published: Jun 5, 2022