How to Make and Cancel an Appointment


Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems booking online appointments?

Use the Patient Access Support Centre before you call us.


Appointment System

A full appointment system operates. Appointments are available to be booked on the day. However, some can be booked up to two weeks in advance. You may consult any of the doctors, but it is suggested that you see the same doctor wherever possible for a continuing problem. If you wish to see a specific doctor you will be offered the first available appointment with that doctor.

If you wish to see a doctor urgently, please telephone the surgery early in the morning for an appointment with the daily duty doctor or a nurse who specialises in minor illnesses.

book an appointment

The practice is actively involved in the education of future general practitioners; you may therefore be offered an appointment with a fully qualified doctor who is gaining experience in general practice, under the guidance of one of the partners.

The practice has an automated telephone booking service enabling you to book a routine appointment with a doctor at any time of the day or night 365 days of the year without speaking to a receptionist. Simply press option 1 after you hear the welcome message and follow the instructions. The same process can be used if you wish to cancel any appointment or change your doctor's appointment.


Telephone Advice

During surgery the doctor has set aside time to deal with enquiries over the telephone. We will ask you to leave your contact number and enquiry in order for the doctor to call you back during the surgery hours. You may be asked to speak to a Primary Care Practitioner first for an initial assessment.


Text Message Reminders

You can now register to receive information by text message on your phone regarding appointments and health care.

If you wish to register for this messaging service please fill out the Communication Consent Form.


New Data Protection Regulations from May 2018 (GDPR)

Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like to opt out of any future contact via text messaging, then please complete the form and indicate in the marked section.


Croydon GP Hubs

Need to see a GP but can’t get an appointment? Our GP Hubs can help.
Call NHS 111 before you go to pre-book an appointment or wait to be seen without an appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.



Cancel An Appointment?

If you are not able to keep your appointment please call 0203 657 4170 and cancel as soon as possible: someone else may need to see the doctor urgently.


Cancel appointments you don't need