East Croydon Medical Centre GP Appointment Booking Procedure


Following the letter from NHS England which instructed GP Practices to make face- to-face appointments available to all patients who request them, GP Practices across the UK have agreed that this is not currently possible. Whilst it is true that Covid is becoming less of a threat, it is still an issue we must contend with, and patient and staff safety, as ever, is of paramount importance. Therefore to prevent further unnecessary transmission of the disease we must still keep contact between people to a minimum wherever possible.


For this reason, at East Croydon Medical Centre, we will continue with our current appointment booking procedure until that time when Covid transmission is no longer a threat to health, and this procedure is as follows:


Urgent GP appointments;

Patients must call the surgery on the morning which they require an appointment. Our telephone lines open at 8am each day and we recommend you call early to assure appointments are still available.

The appointment will always be a telephone call from the GP initially. If the GP decides that a face-to-face appointment is necessary, then the patient will be invited in at an agreed time and date to the surgery.


Routine GP appointments;

As before these appointments can be booked in advance on the date of the patient’s choosing, however there can be a delay of a few weeks as these get booked well in advance. These too will initially be telephone appointments, with the GP then inviting in any patients that require face-to-face.


Immediate GP appointments;

If critical appointments are required, then as always patients are advised to call 111 to speak with an emergency clinician, otherwise attend your local Accident and Emergency department if necessary.


Nurses Appointments;

As almost all Nurses’ appointments require face-to-face appointments for practical reasons, these will continue to be booked via reception at a time and date of the patients choosing.



As always, if you have any general enquiries then again, please contact reception who will be available from 8am to 6.30pm each week-day.